Half of the buyers of a computer, mobile phone or other electronic device does not get their newly acquired thingy to work without assistance. This was revealed by a study by the Pew Research Center, that surveyed more than twothousand Americans about their experiences with new technology.

A large portion of the participants also had to get help when devices suddenly stopped working. 40 percent called the helpdesk of the company that supplied the device involved, while 15 percent sought (and found) the help of friends and familiy. 15 percent just gave up.

Especially the Internet connections lead to a big number of complaints (oh no, really?). 44 percent of the people claims to have had trouble with that in the last 12 months. 39 percent reports trouble with their PC or laptop and 29 percent had problems with their mobile phone, and 15 percent mentioned a cumbersome MP3-player.

(Via: De Volkskrant - Technology that outruns the user (in Dutch))
(Photo: Acquila)